XUNA Pulse
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Best Practices

  • Guardrails and Redaction: Protecting PII and Payments on Calls with Voice AI

    Guardrails and Redaction: Protecting PII and Payments on Calls with Voice AI

    September 19, 2025
  • Smart Transfers: Routing Logic That Gets Callers to the Right Human, Fast

    Smart Transfers: Routing Logic That Gets Callers to the Right Human, Fast

    September 19, 2025
  • Testing Voice AI: An A/B and QA Checklist for Reliable, Compliant Calls

    Testing Voice AI: An A/B and QA Checklist for Reliable, Compliant Calls

    September 19, 2025
  • Why Omnichannel Matters: Connecting Calls, SMS, and Chat Into One Seamless Flow

    Why Omnichannel Matters: Connecting Calls, SMS, and Chat Into One Seamless Flow

    August 22, 2025
  • Simple CRM Hygiene Checklist: Clean Data, Fewer Duplicates, Faster Deals, Happier Customers

    Simple CRM Hygiene Checklist: Clean Data, Fewer Duplicates, Faster Deals, Happier Customers

    August 22, 2025
  • The Automation Layer Every Local Business Needs to Survive the Next 5 Years

    The Automation Layer Every Local Business Needs to Survive the Next 5 Years

    June 27, 2025
  • The Invisible Sales Rep: How CRM Automations Drive Revenue in the Background

    The Invisible Sales Rep: How CRM Automations Drive Revenue in the Background

    May 26, 2025
  • How AI Voice Agents Personalize Customer Journey’s at Scale

    How AI Voice Agents Personalize Customer Journey’s at Scale

    May 2, 2025
  • Why Your Sales Funnel Is Broken Without Voice Automation

    Why Your Sales Funnel Is Broken Without Voice Automation

    April 12, 2025
  • Reducing No-Shows and Missed Calls with AI Voice Agents

    Reducing No-Shows and Missed Calls with AI Voice Agents

    March 1, 2025
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