XUNA Pulse
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voice ai

  • Smart Transfers: Routing Logic That Gets Callers to the Right Human, Fast

    Smart Transfers: Routing Logic That Gets Callers to the Right Human, Fast

    September 19, 2025
  • How to Replace an Answering Service with an AI Phone Agent in 14 Days

    How to Replace an Answering Service with an AI Phone Agent in 14 Days

    September 19, 2025
  • Building the Data Pipeline: Tagging, Labeling, and Reporting Every Conversation

    Building the Data Pipeline: Tagging, Labeling, and Reporting Every Conversation

    September 19, 2025
  • How to Calculate Call Containment Rate and Lift It with Voice AI

    How to Calculate Call Containment Rate and Lift It with Voice AI

    September 17, 2025
  • The Economics of Voice AI: How Businesses Save Thousands per Month with Automation

    The Economics of Voice AI: How Businesses Save Thousands per Month with Automation

    August 28, 2025
  • The Psychology of Trust: Do Customers Really Trust AI Voices More Than You Think?

    The Psychology of Trust: Do Customers Really Trust AI Voices More Than You Think?

    August 28, 2025
  • After-Hours Lead Capture That Feels Human

    After-Hours Lead Capture That Feels Human

    August 26, 2025
  • Why Omnichannel Matters: Connecting Calls, SMS, and Chat Into One Seamless Flow

    Why Omnichannel Matters: Connecting Calls, SMS, and Chat Into One Seamless Flow

    August 22, 2025
  • Voice AI vs. Human Support: ROI, Efficiency & Customer Response

    Voice AI vs. Human Support: ROI, Efficiency & Customer Response

    May 10, 2025
  • The Death of the Voicemail: Why AI Is the Only Way Forward

    The Death of the Voicemail: Why AI Is the Only Way Forward

    April 24, 2025
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